SHIPPING & DELIVERY

We want your MAVYNO order to arrive safely and smoothly.

ORDER PROCESSING

Orders are processed before shipment. Processing times may vary depending on the product, order volume, and whether an item requires customization or additional preparation.

Once your order has shipped, tracking information will be provided when available.

SHIPPING DESTINATIONS

Available shipping destinations and delivery methods are shown at checkout.

MAVYNO is currently focused on serving customers in the United States, with additional destinations available where supported.

DELIVERY ESTIMATES

Estimated delivery times depend on your destination, selected shipping method, carrier, and order type.

Any available delivery estimate shown at checkout is an estimate and is not a guaranteed delivery date.

TRACKING YOUR ORDER

When tracking is available, you will receive shipment confirmation and tracking information after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after shipment.

DELIVERY DELAYS

Carrier delays may occasionally occur due to weather, holidays, high shipping volumes, customs, or other circumstances outside our control.

If your tracking has not updated for an extended period, please contact us with your order number.

INCORRECT SHIPPING INFORMATION

Please review your shipping address carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that shipping information can be changed once an order has entered processing or has shipped.

DELIVERED BUT NOT RECEIVED

If tracking shows your package as delivered but you cannot locate it, please first check:

  • Around your delivery location
  • With household members
  • With neighbors or building staff
  • Any safe delivery areas used by the carrier

If the package still cannot be located, please contact the carrier and then contact MAVYNO so we can review the situation with you.

DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible and provide:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging
  • A brief description of the issue

We will review the information and help determine the appropriate next step.

QUESTIONS?

For shipping questions, please visit our Contact Us page and include your order number when applicable.