Returns & Refunds

We want you to feel confident when shopping with MAVYNO.

If something isn't right with your order, please review the information below and contact us if you need assistance.

RETURN ELIGIBILITY

To be eligible for a return, an item should generally be:

  • Unused and in its original condition
  • Returned with its original packaging where applicable
  • Complete with all included parts, accessories, tools, and materials
  • Accompanied by proof of purchase or order information

Return eligibility may vary depending on the product.

Please contact us before sending any item back.

DIY KITS & CRAFT PRODUCTS

DIY kits, craft materials, fuse beads, tools, and accessories that have been used, assembled, altered, or are missing components may not be eligible for return.

Please inspect your order before beginning your project.

PERSONALIZED & CUSTOM ITEMS

Personalized, customized, or made-to-order products are created specifically for you and may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Please carefully review personalization details before completing your order.

PHONE CASES

Please make sure you select the correct phone model before ordering.

Products ordered for the wrong device model may be subject to our standard return conditions and may not qualify for return if customized or used.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging
  • A brief description of the issue

We will review the information and help determine the appropriate solution.

RETURN SHIPPING

Return shipping responsibility may depend on the reason for the return.

If a return is approved, we will provide instructions on where and how to send the item.

Please do not send products back without contacting us first.

REFUNDS

Approved refunds will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider after the refund has been submitted.

Original shipping charges may not be refundable except where required or where the return results from an error on our part.

EXCHANGES

If you would like a different item, size, design, or phone model, please contact us to check whether an exchange is available.

For personalized products, exchanges may be limited.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, customization, packing, or shipment.

QUESTIONS?

If you're unsure whether your order qualifies for a return or refund, please contact MAVYNO before sending anything back.